– NHS England Yorkshire & Humber Pharmacy Contact List


Printable versions of table below:

pharmacy-contacts-list-v12  (pdf version)

pharmacy-contacts-list-v12 (word version)

PHARMACY CONTACT LIST – NHS ENGLAND  NORTH YORKSHIRE & HUMBER
Area of work Lead Contact Email Telephone No. Address

Market Entry – Pharmacy Applications including:

 

Applications for new premises

Relocations

Change of ownership

Fitness to Practise

 

Complaints

Application forms for Market Entry and Fitness to Practice Applications can be downloaded from the NHS England website.

 

Post:  Primary Care Support England, PO Box 350, Darlington, DL1 9QN

 

 

Kirsten Hamilton-Meikle for North Yorkshire (kirsten.hamilton-meikle@nhs.net)

 

For the Humber – Julie.powdrell@capita.co.uk

 

PCSE.complaints@nhs.net

pcse.enquiries@nhs.net.

When calling PCSE Customer Service Centre you can now speak directly to a call handler within each of the specialist teams by choosing from the following options;

Option 1 – Medical Records

Option 2 – Supplies and Portal

Option 3 – Payment and Pensions

Option 4 – Performer list

Option 5 – Screening

Option 6 – Patient services and Open Exeter

Option 7 – Other

Julie Powdrell
Local Training Manager
Julie.powdrell@capita.co.uk or J.powdrell@nhs.net

 

 

Customer Support Centre
Telephone: 0333 014 2884

 

Primary Care Services

for North (Yorkshire and Humber)

 

 

Web links:

 

http://pcse.england.nhs.uk/market-entry/

 

 

 

https://www.england.nhs.uk/commissioning/primary-care-comm/pharmacy/app-forms/

 

 

Notification of changes to Core and Supplementary hours

(permanent and one-off e.g. requests to close early on specific days)

 

Jeanette Dove

England.primarycare@nhs.net

 

 

011382 51907

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

Pharmacy rota – Bank Holidays, Scheduled Additional Hours, Directed Bank Holiday and one-off directions

 

Claim Forms – Bank Holidays, additional hours, directed rota 

Jeanette Dove

England.primarycare@nhs.net

 

011382 51907

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

Top Up Payments Please email generic  inbox and we will respond to your claim/query

England.primarycare@nhs.net

 

011382 51878

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

 

Enhanced Services (Humber)

·         Please note local scheme numbers at end of this document

 

 

 

Please email generic  inbox and we will respond to your query

England.primarycare@nhs.net

 

 

 

Minor Ailments –

 

 

Send claims to

Hull claims – EMBED.NYHBI@nhs.net

NEL claims –

Via Pharmoutcomes

NL claims –

England.primarycare@nhs.net

ERY claims –

Via Pharmoutcomes

HRW claims –

Via Pharmoutcomes

ADVANCED SERVICES

MURs

NMS

Appliance Use Reviews

Stoma Appliance Customisation

Jeanette Dove

 

 

England.primarycare@nhs.net

 

011382 51907

 NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

 

 

·         Failure to Open notifications

·         Patient Satisfaction Surveys

 

·         Annual Complaints Reports

·         Pre Registration Training Grants

·         Community Pharmacy Assurance Framework queries

Jeanette Dove

 

 

Jeanette Dove

 

 

 

England.primarycare@nhs.net

 

 

England.primarycare@nhs.net

 

011382 51907

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York  YO32 9WN

100 hour monitoring returns

NMS & MUR Quarterly returns

Jeanette Dove

 

England.pharmacyreturns@nhs.net

Electronic Prescription Service EPS2  – Token Distribution

FPD10DT

PCSE.portal@nhs.net

 

 

 

Electronic Prescription Service enquiries

 

 

England.primarycare@nhs.net

£200 monthly allowance – claim form: http://www.nhsbsa.nhs.uk/PrescriptionServices/3063.aspx

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York  YO32 9WN

Stores/Stationery FP57, FP95, HC1 etc  

   Pharmacies can also order the HC1’s directly by calling 03001230849 and choosing option one.

 

Emails sent to PCSE.enquiries@nhs.net are also routed to the correct team. We’d appreciate it if you could put the service you are contacting us about in the Email Subject Line to help us direct your query as quickly and efficiently as possible. PCSE.portal@nhs.net
Smartcards IT Help Desk embed.smartcards@nhs.net 03003000620

Yorkshire and Humber Commissioning Support

 

 

 

 

Accountable Officer – controlled drugs, CD reporting etc, fraudulent prescriptions

 

 Advice on CD matters and reporting of CD incidents

 

The CD Accountable Officer for Y&H is now Gazala Khan. It is a requirement that serious CD incidents must be reported to the Accountable Officer. To do this you can make contact via (fax 01904 633096), however the routine reporting of CD incidents should be as follows:

 

England.yhcdao@nhs.net

 

Lost / stolen prescriptions:  

         England.yhcdao@nhs.net

    

 

Email requests for destruction of controlled drugs to: England.yhcdao@nhs.net. Within your request please indicate the following:

Contact Name

Pharmacy / Practice Name

Telephone No.

E-mail address

Number of lines to be destroyed   (please note that authorised witnesses will ONLY witness the destruction of stock CDs – patient returned CDs should be appropriately destroyed by the Pharmacy / Practice, in accordance with its CD destruction SOP)

How long you anticipate the witnessing of the destruction to take

Have you Doop kits available (without these the destruction cannot take place)

 

 

Fax 0113

2451594

 

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

Pharmaceutical Waste

David Iley

 

David.Iley@nhs.net

011382 51905

 

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

NHS mail accounts/requests IT Service Desk

IT_servicedesk@embedhealth.co.uk 

With effect from 1st Dec 16, you cannot apply for an NHS mail account in this way, further details on how to apply for one coming soon…..

Protection of children and vulnerable adults

 

Wendy Barker

Wendy.Barker5@nhs.net

 

NHS England Yorkshire and Humber

Unit 3

Alpha Court

Monks Cross

York

YO32 9WN

Private Controlled Drug  Code

england.yhcdao@nhs.net

 

Only if you do not already have a private Controlled Drug code from the BSA (Pharmacies can always check with NHS England). England.primarycare@nhs.net

 

Pharmacy Incidents Pharmacy dispensing incidents need to be reported through the process outlined on the PSNC pharmacy incident reporting section.

 

http://psnc.org.uk/contract-it/essential-service-clinical-governance/patient-safety-incident-reporting/

IG Governance breaches

Information Governance Serious Incident Requiring Investigation (IG SIRI)

Any breach of confidentiality need to be investigated by the pharmacy as the data controller

 

 

All Organisations processing Health, Public Health and Adult Social Care personal data are required3 to use the IG Toolkit Incident Reporting Tool to report level 2 IG SIRIs4 to the DH, ICO and other regulators. This has been a requirement since 1st June 2013.

The expectation is for Level 2 serious incidents to be reported as soon as possible (usually within 24 hours of a breach being notified/identified locally)

Reporting on the IG Toolkit Incident Reporting Tool

 

Web link:

 

https://www.igt.hscic.gov.uk/

Information Governance Lead John Johnson John.Johnson4@nhs.net
Occupational Health Services – Humber Area

Humber NHS Foundation Trust for Hull and East Riding of Yorkshire

 

SKIDBY HOUSE

WILLERBY HILL BUSINESS PARK

BEVERLEY ROAD,

WILLERBY

HULL

HU10 6ED

 

North Lincolnshire & Goole

Tel: 01482 389335/389333

Fax: 01482 303945

01724 290420

Updating NHS Choices

During December 2012, the NHS Choices team sent a letter to all pharmacies, except CCA and AIMp member companies, outlining the arrangements for registration. If you have not already been fully set up on NHS Choices:

Email the NHS Choices helpdesk (nhschoicesservicedesk@nhs.net) with your request to activate one or both of your management rights.

In the email, please quote the unique reference number that can be found at the top of the letter from the NHS Choices team, along with your pharmacy’s name and the name and email address of the staff member(s) to be given web editor and/or comment administrator rights.

Any email address can be used to register; this doesn’t need to be an NHS mail address. The activation of the account can take up to two weeks and you will receive an email confirmation.

If you didn’t receive the letter, contact the NHS Choices helpdesk. They will be able to register you without the unique reference number provided in the letter but it will be a longer process as they need to verify your identity.

 

Please note that the following emails are monitored on a daily basis. 

For general pharmacy enquiries please email: England.primarycare@nhs.net

For requested pharmacy returns please email:  England.pharmacyreturns@nhs.net

Fax Number: 01904 633096     Patient queries/complaints:  England.contactus@nhs.net

 

Local Scheme Number Scheme Name
1 Top Up Payments
2 Minor Ailment
3 Pharmacy Additional Access
4 Diabetes No longer used
5 Buprenorphine Now processed by Local Authorities
6 Miscellaneous
7 Dom Mar
8 EL23
9 PCVE
10 Palliate Care Drugs – Out of Date
11 EL23 – Prescribing Advise
12 Direct Observed Therapy (DOT) TB
13 Palliative Care Payments
14 Flu
15 PURMS