EPS & Repeat Dispensing

What is EPS? – http://systems.hscic.gov.uk/eps/library/pharmacyleaf.pdf

EPS enables prescribers – such as GPs and practice nurses – to send prescriptions electronically to a dispenser of the patient’s choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff. Dispensing contractors can dispense electronic prescriptions as soon as they are EPS Release 2 enabled. Currently patients will not be able to have electronic prescriptions unless they have nominated a pharmacy.


Prescribers (or other authorised staff at the GP practice) will be able to cancel electronic prescriptions at any point up until they are dispensed provided the prescription is on the spine. Prescriptions can be returned to the Spine for cancellation, or retrieval by another pharmacy. Items marked as not dispensed cannot, as this “completes” the item as does claiming for the item.

Repeat Dispensing

For patients on a repeat dispensing regime, the next prescription will drop into the pharmacy system 7 days prior to the due date. The due date is calculated as the date the previously dispensed prescription within the regime was marked as dispensed plus amount of days prescribed. Hence a delay in marking a prescription as taken by the patient will delay the next issue. Claims must be made within 180 days of the dispense notification being applied. For more information, please visit: http://psnc.org.uk/services-commissioning/essential-services/repeat-dispensing/.


Once marked as dispensed the prescription can be claimed electronically taking care to ensure that any endorsements and exemptions are applied to the electronic prescription before it is sent.


Paper tokens can be printed by the practice or the pharmacy if required but can only be used to dispense from EPS by scanning the barcode (even if they have been signed by a doctor) Pharmacies usually print tokens to use in preparation of the order. For any non-age exempt patients, tokens must be signed by the patient on the back and sent by the pharmacy to the BSA along with FP10 prescriptions but sorting in order is not required.

Smart Card Contact Information:

New Cards

Sponsor Enquiries

RA Agents

Smartcard Services

Embed Health Consortium

Tel: 0300 3000 620


Useful Documents:

Useful Forms:


Ordering Tokens:

NHS Yorkshire & Humber FP10DT Letter

NHS Yorkshire & Humber FP10DT Order Form


Reporting Incidents:

Incidents can be reported to HSCIC using their incident alert request form:

HSCIC – EPS Suppliers HSSI Incident Alert Request Form


EPS Prescription Tracker Guide


Local go live information:

CPNY Extract Report – 05-10-15

Letter to practices and pharmacies:

Letter re EPS release 2 vs 2

National go live information and statistics are available on the HSCIC website.