– North Yorkshire Council Claims FAQs
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Q. When is this month’s claim due?
A. Claims are due 5 working days after the end of the calendar month
Q. When will this month’s claim be paid?
A. Claims will be paid by the end of the month following the claim month, e.g. claims for April 2015 will be paid by the end of May 2015.
Q. I don’t have any activity this month – do I need to fill in a claim form?
A. You do not need to fill in a claim form if you have no activity – but please email firstname.lastname@example.org to let us know you do not have a claim, so we do not contact you about the claim.
Q. I only have a couple of items to claim this month – do I need to fill in a claim, or can I add it to next month’s claim?
A. We would like to receive claims every month, even if activity is minimal (though note above – an email is sufficient if there is nothing at all to claim). This will help us to gauge the level of activity across different areas and different practices / pharmacies, forecast activity levels for the year and build up relationships with practices / pharmacies. Over time we hope to agree with practices / pharmacies, where activity may be lower, a system of quarterly / six monthly claims if this is more appropriate.
Q. I am not sure how to fill in the claim form. What should I do?
A. Please email email@example.com or call 01609 535169 / 01609 536503 with your query.
Q. Due to staff leave / sickness we will not be able to submit the claim on time / submit any claim this month. What shall I do?
A. Please email firstname.lastname@example.org or call 01609 535169 / 01609 536503 as soon as possible. We will pay claims that are late but cannot guarantee they will be paid as quickly as those received before the deadline. It is easier to deal with and respond to changes if we know about them in advance and we will try to be flexible where possible.
Q. I am filling in the form but it is not showing me the totals for the activity and tabs are not adding up correctly. They just say “#VALUE!”. What has gone wrong?
A. Different versions of excel can respond differently to the formulas that are used in the claim form. We have tried to minimize this by using simple formulas that are the same across different versions of excel. It is often that even if the total is not calculated on the version you can see, it is fine when it is returned to us. If you have a problem like this please let us know by emailing email@example.com or calling 01609 535169 / 01609 536503.
Q. I am trying to add a date into the claim form but it isn’t showing correctly. What should I do?
A. Where the claim form asks for a date the cells will be adapt to accept the date in the format DD-MMM-YYYY, e.g. 23-May-2015, or 23 May 2015. If you are typing the date in this format and there is still a problem please let us know by emailing firstname.lastname@example.org or calling 01609 535169 / 01609 536503.